INFORMATION ABOUT THE GCOT
The GCOT is a tool for obtaining feedback regarding communication in group situations (meetings, workshops, classrooms, etc.). It is an optional tool for individual use and is not a formal test, measure, or rating of communication.
The GCOT Form (downloadable below) is a guide for recording feedback during an observation. This form is divided into eight communication categories with examples listed to help define each category. Examples are not exhaustive, but are representative of the type of behaviors that may be observed for each category. The listed behaviors are intended as a guide and therefore are not presented as a checklist. A one-page summary of GCOT categories is also available.
By using the GCOT, faculty department chairs or managers can receive feedback on communication in group situations, including areas of strength and areas that may need improvement. GCOT feedback may be obtained through a self-initiated process or as part of an arranged observation by a Chairperson. Faculty chairs and managers may utilize information gathered through the GCOT in developing communication plans and in writing annual self-appraisals.
SUGGESTED ACTIVITIES FOR GCOT USE
- Choose a group communication setting for the observation (a meeting, class, workshop, etc.)
- Select a person to be your observer. This observer could be a peer or a chairperson.
- With your observer, decide how the observation will be conducted, including where and when it will be and whether it will be a one-time or repeated occurrence.
- You might want to schedule more than one observation to track changes in your communication effectiveness.
- Since there are eight GCOT communication categories, you may want to set up multiple observations and focus on a few categories per observation.
- With your observer, discuss the process for observation and feedback, including respect for confidentiality.
- Meet with your observer after the observation(s) to discuss written comments and other feedback gathered with the GCOT form.
- For help in addressing areas identified for improvement, you may use the following resources:
If you have suggestions for improving this form or process, please contact Mary Jane Schwan.
Download the GCOT Form (MS Word file)