VoIP Engineer

Company Information

Company Name: Convo Communications

Position: Permanent

Start Date:


Austin, TX
United States

Job Information

Job Description for VoIP Engineer

Position Summary
Convo Communications is a Deaf-owned, Deaf-operated, and FCC-certified company that provides 24/7 Video Relay Services (VRS), 911 services, and other communication solutions. We are seeking an experienced VoIP Engineer with extensive experience and background in video platforms and software engineering along with excellent communication skills and an in-depth understanding of consumer trends in modern video technology.
Although it is desirable for this candidate to be based in Austin, Texas, flexibility may be guaranteed. 

  • Maintain and enhance Convo’s video and VoIP infrastructures including proxies, registrars, media servers and ACD
  • Diagnose and fix call quality and interoperability issues with signaling and media across Convo’s servers and endpoints as well as other third-party systems.
  • Work effectively with senior and mid-level executive/management teams in resolving critical technical conferencing issues and questions.
  • Ability to test, troubleshoot and work independently to resolve issues or problems.
  • Basic networking understanding and skills including firewall compliance with video standards.
  • Video/Data Multiplexing switching experience
  • Experience troubleshooting and administrating Linux or Windows Operating Systems

Job Requirements for VoIP Engineer

Required Qualifications:

  • Strong understanding of protocols for SIP, RTP, networking, codecs, and the interaction thereof
  • Possessing experience with applications and servers including OpenSIPS, FreeSWITCH, and FFmpeg
  • Experience building new systems based on the libraries and modules of these projects with ability to contribute patches within these projects
  • Strong data structure and object-oriented programming concepts
  • Experience in programming and debugging for embedded multi-core CPU/GPU preferred
  • Ability to respond to critical organizational needs while on-call rotation
  • Comfortable working in a mission-critical telecommunications environment

Desired Skills & Qualifications:

  • Bachelor’s degree in Computer Science, Video/System Engineering, or related disciplines and 2 to 4 years of experience
  • Integration of VoIP networks including the planning, design, development, installation, maintenance, management, and coordination
  • Ability to work independently and in team-settings
  • Fluent in American Sign Language (ASL)

This position will be open until filled.
The job description and application are available through our career page at https://www.convorelay.com/careers.

Resume Information

Majors Desired


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