Client Services Tier 1 Technician

Company Information

Company Name: National Technical Institute for the Deaf

Position: Co-op

Start Date:


Rochester, NY
United States

Job Information

Job Description for Client Services Tier 1 Technician

Targeted Majors:  

  • Applied Computer Technology
  • Computer Engineering Tech ITFP
  • Computer Science
  • Computing Exploration
  • Computing Security
  • Network and Systems Administration
  • Management Information Systems

Position Summary:  
Main duties include but are not limited to working with computer technicians to rebuild, repair and set-up PCs and Apple computers in a lab and classroom environment. Respond to technical assistance requests on Macs and PCs both in a stand-alone and network environment. Service requests are restricted to various locations on the Rochester Institute of Technology campus.
Essential Duties:

  1. Provide technical support for computers and peripherals both hardware and software and record information through the LANDesk Service Desk ticketing system with the goal of ensuring client needs are met in a timely fashion.
  2. Trouble-shoot issues and maintain hardware / software within the RIT infrastructure.
  3. Work collectively with NTID Client Services associates to maintain the availability of resources and assigned projects to enhance the client experience.
  4. Maintain and adhere to RIT security standards, directory structures, system updates and policies.
  5. The ability to prioritize a work load which includes immediate response tickets, routine tickets, and short \ long term projects.
  6. Monitor first level (Triage) tickets to ensure a consistent quick response by the NTID Service Desk to client needs.
  7. Assist with the inventory of loaner equipment and status of general meeting spaces
  8. Work with technicians on ongoing projects and break time activities.
  9. Provide support for events as needed and assist clients using equipment.
  10. Order equipment as needed for continued support of various locations and spaces.
  11. Help maintain operational documentation for procedures, software and hardware.
  12. Recommend solutions for improving productivity and quality support.
  13. Keep current on developments in the field of education technology.

Non-Essential Functions:

  1. Provide support for after hour events.


Job Requirements for Client Services Tier 1 Technician

Qualifications/Special Skills Required:  

  • Knowledge of PC’s and Mac computers, Microsoft and Apple desktop support, network functions, MS Office Applications and troubleshooting support
  • Ability to work with minimal supervision
  • Ability to communicate technical ideas clearly and effectively to client of various technical expertise
  • Ability to work in a fast-paced environment
  • General knowledge of AV projection systems.

Interested candidates please send your resume to Michael Burns (,
or Joan Rimmeli (

Resume Information

Majors Desired


Candidates should apply directly by sending: